Showing posts with label social networks. Show all posts
Showing posts with label social networks. Show all posts

4 Dec 2008

The answer is not knowledge management

The Norbert Bolz talk was quite enlightening. One of the key concepts I take from it is the knowledge management paradigm. If you think the idea of attention management through to its extremes, the answer to our questions is not knowledge management.

The reason I would like to elaborate on this conceptual problem, is the nature of knowledge itself. If you look at the way knowledge is created, this used to go through a overseeable body of information distribution, mainly governed through, though not by, university staff and its affiliates. This meant that to become knowledgeable about a subject, one had to read through a published aggregate of texts.

To become a true expert in a field, reading wasn't enough, obviously. Discussion, teaching and writing are also useful. But these are activities typically performed within the university context. So to become a scholar was to become an expert. In some fields of expertise, it still is. But these are diminishing in number and the level of expertise to be gained is also dropping.

If we look at knowledge now, this is quite a different beast. The speed with which it is created, is up considerably. The nature is becoming more diverse. How do you grab, fossilize, or control a forum discussion? If there are 15 replies, reading still does the trick. But what if there are 275 replies to a forum topic? Or 275 thousand? What about a chat session where the value of the Q&A can be limited or universally profound? How can we value the knowledge available in our online and offline universe?

So knowledge management, a typical controlled activity, is in a conundrum.

I would love to be able to say or write encouraging remarks such as "technology will save us" or "we'll figure out a way such as we always have" but I think this is the wrong answer to the wrong question.

The question no longer is "How can we manage the available knowledge" but rather "How can we distribute the knowledge to use it collectively?".

The problem we're faced with is no longer management but availability. How do we make knowledge into something that is available to those of us who are looking for insight? And how do we share those insights to make them applicable to others?

I have no answers to these questions, but I'm hoping others will contribute to refine the questions to aid looking for answers.

How can we integrate our self into the network?

The interesting talk I heard from professor Norbert Bolz leaves me with a couple of questions. If our economy is increasingly determined by our networked self, then how can we carry out the rest of our lives?

After all, people are born in families and the first thing they learn is how families work. Of course, some families don't work and perhaps the adults from these fragmented relationship childhoods are the best positioned to cope with new social networks. If they manage to create their own social skills, that is.

Our traditional image of a family is very much influenced by the nuclear family, parents and children in a house. The reality today is very different, and perhaps more the way African families work (if you take away the typical isolated context). Divorce and separation are common, so children often have more complex relations with adults. The moment we stop seeing this as detrimental to kids, perhaps we can work out a new ethics of the networked individual.

So am I saying this is good or bad? Far from making moral statements, I am trying to understand and share what the future demands from us. What I am convinced of, is the divide which will become deeper. Between rich and poor, obviously, but also between successful and mainstraem.

People who manage to create a working social network will be the most proficient. But they will also have to live a life. Enjoy things, not necessarily the supposedly wonderful simple things a lot of people grew up with. Many of the fine things in life will be more complicated. All of us will have to learn how to enjoy this, not fear it.

I am hoping to get an answer to this question in one of the later sessions on simplexity, so stay posted.